Fine print

Shipping, Returns & Refunds

1. Where we ship

Founders Batch #1 ships within the continental United States. International, Alaska, Hawaii, and territory shipping may open in a later batch. If your address is outside the current ship region, you can still reserve; you will be notified as new regions open.

2. Shipping method and timing

We ship via USPS Ground Advantage or UPS Ground unless otherwise specified. Delivery typically takes 3-7 business days from ship date. Ship date is estimated during checkout and confirmed by tracking email; the estimated ship window is also published on the home page tracker.

3. Shipping cost / free-shipping threshold

Standard shipping cost and any free-shipping threshold are published at checkout. Both are set by the owner in admin config; the values shown here on this page are placeholders and will be replaced with final values before Mode B opens.

4. Damaged, defective, or lost shipments

If your Bacorn arrives damaged or is lost in transit, email hello@bacorn.store within 14 days of the delivery scan (or the last tracking event) with your order number and a photo of the damage. We will replace or refund at your option, at no additional cost.

5. Returns of food product

For food safety, we do not accept returns of opened food product. Unopened product may be returned within 14 days of delivery for a refund of the product cost (shipping is non-refundable) if the return is not the result of a Bacorn error. Bacorn errors (wrong item, damaged, defective) are always refunded or replaced at no cost.

6. Refund timing

Approved refunds are initiated within 3 business days and typically appear on the original payment method within 5-10 business days depending on your card issuer.

7. Address changes and cancellations

Address changes and cancellations are possible while your order is still "pending" (before a shipping label is generated). Once a label is generated, we cannot cancel or change the address; you can refuse the package and it will be returned to us for a product-cost refund.

8. Contact

Shipping questions: hello@bacorn.store.